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FAQ

1. I just ordered a FAB BAG subscription! What next? When will I receive my Bag?

Congratulations! You have taken the first step to discover, learn and experience beauty products from the best brands in the world. All FAB BAG ship by the end of the 3rd week of the month. It takes a while for our beauty experts to go through all your preferences and customize your FAB BAG for you, so yes - there is a little wait in this. However, we assure you that the wait will be well worth it! Meanwhile, you can customize your preferences by answering a fun questionnaire, read the FAB BAG Magazine and indulge in some shopping
 

2. What is your shipping policy? Do I have to pay for shipping?

We know you hate hidden charges, so here's the headline - all orders above 500/- ship for free. The FAB BAG Monthly Boxes ship for free as long as you sign up one of our longer term 3-, 6- or 12-month packages. For the other orders below 500/- we add a nominal shipping fee of Rs. 49/- per delivery.
We start shipping the subscription bags by the end of third 
week of every month wherein the ongoing subscriptions are shipped earlier. Your bag is shipped within 15-17 business days of placing the Order. 

Full Size Shipment – The Full Size Orders are shipped within 8 business days of placing the Order. If we fail to ship your Order within the set timeline the Order will be canceled and the refund will be processed back to your account (if paid).

 

3. How do I know the samples will work for me? How big are the samples?

Our FAB BAG experts work hard to individually customize each box to suit the specific beauty needs of each subscriber. Please fill in your beauty profile (link) accurately to receive samples that will work for you. Each sample will also be accompanied with detailed literature on how to use it more effectively. You can also read our Magazine to learn about how to make the best use of your samples and read tonnes of beauty inspiration, how-to articles and latest styling trends. We are confident that you will love our carefully selected samples, but in case you receive something that you don't like, please share your feedback (link) and we promise that you will hear from us! The samples are typically designed for regular trial over a 7-10 days period. The exact quantity will depend on each product, although typically the quantity varies from 2ml to sometimes even a full-size product.

4. Can I gift a subscription?

We know one of the toughest tasks in the world is to gift a woman something she will love. On popular demand, we have decided to make your job easy. All you need to do is choose to gift your loved one the FAB BAG of the month or better still, any of our heavily discounted 3-monthly, 6-monthly or annual subscriptions. As for figuring out what she loves, leave that to us! We will send her a congratulatory email on your behalf and ask her for her preferences when she claims your gifted subscription.

5. What if I need to cancel my subscription?

We value the trust you place in us when you sign up for a multi-month subscription and are committed to doing everything in our powers to delight you with your monthly delivery of curated beauty products. However, in the event that you choose to cancel your FAB BAG subscription mid-way, we promise to make the process absolutely simple. To cancel an ongoing subscription, please email us at crew@fabbag.com with the reason for the same before 27th of the previous month. We will cancel your subscription and refund you the difference between what you paid for your subscription and the billable amount for the months where you received your bag. The billable amount will be calculated by mulitplying the number of months applicable with the prevailing rate of the 1-month subscription at the time when you purchased your subscription.

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Discover beauty products from the world's best brands
Engage with 100,000+ beauty lovers just like you
Participate in our contests and win beauty hampers
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CONTINUE YOUR BEAUTY JOURNEY TODAY

Discover beauty products from the world's best brands
Engage with 100,000+ beauty lovers just like you
Participate in our contests and win beauty hampers