1. I just ordered a FAB BAG subscription! What next? When will I receive my Bag?
Congratulations! You have taken the first step to discover, learn and experience beauty products from the best brands in the world. All FAB BAG ship by the end of the 3rd week of the month. It takes a while for our beauty experts to go through all your preferences and customize your FAB BAG for you, so yes - there is a little wait in this. However, we assure you that the wait will be well worth it! Meanwhile, you can customize your preferences by answering a fun questionnaire. 

 

2. What is your shipping policy? Do I have to pay for shipping?
We know you hate hidden charges, so here's the headline - No shipping charges on all pre-paid orders. We add nominal shipping fee of INR 100 on all Cash on Delivery (COD) orders. We start shipping the subscription bags by the fourth week of every month wherein the ongoing subscriptions are shipped earlier. Your bag is shipped within 15-17 business days of placing the order.

 

3. How do I know the samples will work for me? How big are the samples?
Our FAB BAG experts work hard to individually customize each bag to suit the specific beauty needs of each subscriber. Please fill in your beauty profile (link) accurately to receive samples that will work for you. We are confident that you will love our carefully selected samples, but in case you receive something that you don't like, please share your feedback (link) and we promise that you will hear from us! The samples are typically designed for regular trial over a 7-10 days period. The exact quantity will depend on each product, although typically the quantity varies from 2ml to sometimes even a full-size product.

 

4. What if I need to cancel my subscription?
We value the trust you place in us when you sign up for a multi-month subscription and are committed to doing everything in our powers to delight you with your monthly delivery of curated beauty products. However, in the event that you choose to cancel your FAB BAG subscription mid-way, we promise to make the process absolutely simple. To cancel an ongoing subscription, please email us at crew@fabbag.com with the reason for the same before 25th of the month. We will cancel your subscription and refund you the difference between what you paid for your subscription and the billable amount for the months where you received your bag. The billable amount will be calculated by multiplying the number of months applicable with the prevailing rate of the 1-month subscription at the time when you purchased your subscription.